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You will be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership and direction while continuously optimizing production costs.
Your ResponsibilitiesYou will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:
To support collaboration between customer care locations (CCL), sales, as well as systems and processes to deliver a great customer experience, supporting the development of new and existing customer targets.
To ensure supplier relationships are created and proactively managed ensuring delivery to service level agreements (SLA) and Global Partnership Rules (GPR).
To drive sea logistics carrier relation management and maintaining relationships on the most senior levels.
To actively manage interfaces and the exchange of information and knowledge across the organization.
To contribute as process owner to continuous improvements of processes and controls for lean processes focusing on cost effectiveness and productivity.
To optimize proceedings to ensure the development of sea logistics operational KPIs.
To ensure the timely and accurate management of invoicing, payables, and FSL management.
To undertake the responsibilities of the national/cluster dangerous goods coordinator.
To drive process improvement/automation and productivity in operation and timely and accurate management of all RC and related activities.
To deliver customer experience by performing state of art operation with adherence to market standards and shipment management and deliver all the operation KPI and customer reporting quality.
To drive allocation management and strictly adhere to compliance and P/L responsibility.
Your Skills and ExperiencesEducation: Bachelor's degree in logistics, supply chain management, business administration, or related field.
Experience: At least more than 10 years in sea logistics or related field with operational management experience.
Technical Skills: Proficiency in logistics software and strong understanding of sea freight operations.
Leadership: Proven team management skills and strong interpersonal abilities.
Customer Service: Excellent skills in handling complex customer interactions.
Communication: Strong verbal and written communication skills.
Analytical Skills: Ability to analyze data for operational efficiency.
Passion and Toughness: Passionate, strong, and capable of managing people effectively.
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Your application will include the following questions:
How many years' experience do you have as a Sea Freight Manager?#J-18808-Ljbffr