Senior Account Manager (SAM) new role based in Kulim High Tech Park, KedahAssigned to a group of accounts, this advanced role is responsible for overseeing the daily support, management and growth of the account and their interaction within the business.
Input to the account strategy, the development of complex quote proposals and technical advice, communication and management of all manners of commercial and technical issues are routine for the assigned accounts.
This role is often the subject matter expert at the plant level and has ownership for the assigned accounts and its relationships.
Key Responsibilities:
Serve as region Customer Subject Matter Expert to reach solutions;
Understands and responds to business processes/needs;
Solves complex customer and internal problems;
Manage internal and external two-way communications to promote best interest of both parties;
Understands financial aspects of business;
Contributes to operational process improvement;
Effective bridge for internal and external communication and responses;
Monitor, evaluate and respond to customer complaints, applications problems and returns;
Manage Customer visits and protocols;
Facilitate effective in-region demand and capacity discussions with customers;
Assist Customer Focus Team (CFT) and Global Focus Team (GFT) with product/process qualification;
Learn and coach in-region teams on customer procedures.
Experience & Skills Needed:
Bachelor's degree in Engineering and or 5-8 years of experience;
At least 6 years project management experience;
Technical Aptitude;
Critical Thinking;
Customer Focused;
Prefer from Semiconductor / Electronics / Automotive Industry ;
Additional Information Regarding Position:
Some travel to US, Taiwan, South Korea may be required to meet business needs;
Required to work in fast-paced environment;
Ability to multi-task, organize, and prioritize work;
Good in English is required for this position, any additional Asian languages are a plus especially Malay, Mandarin;
Must be willing to base in Kulim High Tech Park, Kedah.
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Your application will include the following questions:
How many years' experience do you have as an account manager?
How many years of project management experience do you have?
How many years' experience do you have as a Customer Relations Case Manager?
Watlow, founded in 1922 and headquartered in St. Louis, Missouri, USA, has established over 100 years of excellence.
Watlow, with approximately $1 billion in annual revenues, has seen tremendous growth, demonstrating strong profitability and cash generation.
The company manufactures heaters, sensors, and controls internationally for a wide range of high-growth end markets.
Acquired by Tinicum, a leading Private Equity Firm in 2021, Watlow is positioned for future growth.
This is a great opportunity to join a growing company that is going through change, while demonstrating uncompromising integrity, respect, commitment to teamwork, and relentless drive to add value.
Perks and Benefits:
Great opportunity to join as pioneer team;
13th-month Contractual Bonus & other Bonus;
Miscellaneous allowances, gifts & awards;
Yearly 18 days of Public Holidays and many more.#J-18808-Ljbffr