Senior Administrative Executive, International Student PassThe Senior Administrative Executive is responsible for ensuring that all communications with internal and external stakeholders are accurate, effective, and professional. The role focuses on providing advice and support in line with the University's policies and procedures while ensuring compliance with Malaysian government regulations. The position is also responsible for delivering high-quality, responsive services to all stakeholders, ensuring a positive experience in line with the University's goals and objectives. Reporting line: The position reports to the Assistant Manager under general direction.
KEY RESPONSIBILITY
Advisory Services- Provide precise advice to students and stakeholders on student pass requirements, in accordance with Malaysian government regulations and University policies and procedures.
Vetting and Submission- Conduct timely and accurate vetting of student pass applications, ensuring proper submission to the Education Malaysia Global Services (EMGS) and Immigration Department of Malaysia.
Database and Record Management- Maintain an up-to-date database of student pass data and ensure effective record management while complying with regulatory standards.
Customer Service Excellence- Deliver high-quality, responsive, and professional support to international students and stakeholders, ensuring a positive experience and effective resolution of inquiries or issues.
KEY SELECTION CRITERIA
Education / Qualifications:
A university degree and/or relevant experience in a similar capacity in a tertiary education setting.
Knowledge and Skills:
Ability to prioritize tasks and manage multiple demands in a fast-paced environment, ensuring timely and accurate service.
Strong attention to detail with a customer-centric approach, effectively building relationships and resolving issues with integrity.
High proficiency in written and verbal communication, ensuring clear, concise information is conveyed to internal and external stakeholders.
Desirable:Proficiency in Mandarin, both spoken and written, is an advantage for enhancing communication with Mandarin-speaking students and stakeholders.#J-18808-Ljbffr