Senior Administrator, Entitlements | Putrajaya, My

Senior Administrator, Entitlements Royal Bank of Canada Putrajaya, Malaysia
Senior Administrator, Entitlements Royal Bank of Canada Putrajaya, Malaysia
Job SummaryJob DescriptionWhat is the opportunity?RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones.
RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.
The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.As a Senior Administrator, Entitlements you are responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients.Working Hours : 3pm to 12am / 4pm-1amWhat will you do?Primary ResponsibilitiesProvides day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed; including any ad-hoc responsibilities assigned
Ensure that all allocated corporate/income events and instructions are:
processed, validated, and authorized within the required timeframes i.e.
key dates and stages
highly in adherence to SLA and operational procedures without exception; and deviations are reported to Supervisor/Manager immediately
Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Supervisor/Manager of the team/department
Process receipt of entitlements within agreed service standards
Full adherence to the team's control functions, including operations/events and End of the Day checklists
Closely review/investigate and resolution of outstanding reconciliation items
Ensure that queries raised/assigned to individuals are answered within agreed service standards
Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness)
Provide coaching and support on operational activities to staffs to ensure all aspects of team's activity are satisfactorily covered.
This may include buddy training, classroom refreshers etc
Maintaining high level of Quality in term of accurate and timely processing as defined in goals & objective document
Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times
Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices
Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy
Establish working relationships with people at all levels both inter departmental and across the wider group.
Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews
Provide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC.
Assisting Supervisor/ line manager with work load allocation amongst team membersClient Service and Teamwork
Respond to all client queries and incoming emails in a timely and effective manner
Develop and maintain good working relationships with brokers/fund managers/clients/custodians
Provide assistance to the other teams within RBC INVESTOR SERVICES when required to ensure the success of the larger team
Actively engaged in cross-training for flexibility within the team
Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave
Flexibility to work various shifts of home location (subjected to daylight savings)
Assist Supervisor/ Manager in training of staff
Assist Supervisor/ Manager to build a cohesive team spirit within team that will foster RBC Values, client service focus, operational efficiency and an error free environmentWhat do you need to succeed?Must have
Experience in a Global custody or related financial institution.
In depth knowledge and experience (at least 1+ years)
Good written and verbal communication skills
Ability to use initiative
Excellent attention to detail
Good interpersonal skills and networking abilities with sub-custodians and internal departments
Ability to work as part of a team or alone to achieve collective goals
Good organisation skills and ability to prioritise workloads to meet tight deadlines
Able to work under pressure
Demonstrated supervisory abilityNice-to-have
Adaptability
Teamwork and collaboration
Attention to detail
Initiative
Investment Operations Certificate (IOC) qualificationsWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewardedJob SkillsActive Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity:PutrajayaCountry:MalaysiaWork hours/week:40Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:Posted Date:2024-12-04Application Deadline:2024-12-23
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusionand Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities.
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