Senior Administrator, Trade Capture

Job Summary Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.
With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
Job Description Assists clients with client transaction fulfillment.
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Job Skills Active Learning, Banking, Bank Products, Communication, Corporate Actions, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management, Trade Management, Trade Settlement Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-08-26 Application Deadline: 2024-09-12 I nclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth.
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We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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