Senior Application Specialist

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ResponsibilitiesCreate and update technical support documentation and Service Catalogue entries.
Accurately record user interactions and troubleshooting steps in the ticketing system, maintaining comprehensive support activity records.
Collaborate with IT and business teams to share knowledge, insights, and solutions to improve support efficiency.
Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes.
Establish and maintain change control procedures following ITIL best practices for all application systems.
Ensure the security of all applications, aligning with industry and vendor best practices.
CompanyAt Jnani Tech Support, we're your digital growth partners, committed to elevating your IT infrastructure for success.
We focus on planning, designing, updating, and supporting software applications, systems, web pages, and providing on-site management, operation, and infrastructure for computer systems or data processing facilities.#J-18808-Ljbffr