Job Responsibilities:Install medical device at respective sites and ensure high functionality of the device.
Conduct and perform T&C & EST for assets installations in hospital setup.
Service the medical device following the PPM schedule and checklist, maintain good and traceable service report.
Offer after-sales support services by assisting to upgrade software to the latest version when available, repair any breakdown mechanical parts of the medical device, and so on.
In charge of the company's "Call Centre Hotline" by answering calls and providing prompt responses to callers, even after working hours and weekends.
Attend to troubleshooting calls by clients, troubleshoot any problem/alarm of the medical device within 4 to 6 hours, and provide a backup plan if the problem persists.
Maintain the highest standard of personal conduct and provide professional service while interacting with clients.
Assist the sales team in negotiating tenders and contracts' terms and conditions that are agreeable to both the company and client.
Support marketing efforts by attending trade shows, conferences, and other marketing events/activities as needed by the company.
Attend sales & service training conducted by the principal.
Provide training and produce technical material for both the sales team and customers.
Other Requirements:
Degree in electronics/electronic engineering/bioengineering and have experience in troubleshooting, evaluating the performance, installing, and servicing of medical diagnostics devices.
Travelling across states in Malaysia is a requirement for this position.
Travelling expenses are covered by the Company.
About AMD Solutions Sdn Bhd:Founded locally in 2014, AMD Solutions Sdn Bhd is a GDPMD certified and compliant company, specialized in developing and distributing medical diagnostics devices across Malaysia.
With our passionate team members, we support the community and serve as a value added to both healthcare professionals and patients in the medical diagnostics industry.
We believe in a sustainable 5H work-life cycle by prioritizing a healthy lifestyle at work, which brings about a happy working environment that fosters honesty and a hardworking attitude, leading to a high-performance team and workplace.
Due to expansion, we are looking for passionate individuals to join our team.
We believe in 'One Heart One Mind'; while we contribute wholeheartedly to the company's growth, the company will recognize and provide us abundantly.
If your passions and values align with ours, get in contact with us now and venture into the AMD Solutions' world of unlimited opportunities!#J-18808-Ljbffr