We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our websiteWe are embarking on an ambitious journey to leverage innovative technologies which accelerate our business growth and reduce our cost to serve. To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology (workflow, RPA), operational processes and organisational construct.Following several successful deployments worldwide we are looking for a Change Business Analyst to join our team to drive the Digital Transformation Culture Change within the Services and Solutions organization for across +50 offices around the world.In this role, the successful candidate will need to:Create and deliver change strategies, and plans to help teams in region maximise their adoption of new solutionsIdentify and clarify the change impact of the business regarding the new ways of workingExecute change management activities according to regional and global strategyMeasure the success of change initiatives and strategies and implement corrective actionsBuild and maintain relationships with stakeholders who have accountability for program executionThis role will have a global mandate and will report to the Director of Regional Deployment, Digital operations.KEY RESPONSIBILITIESBuild deep system knowledge of the service line assigned to become an SME within our organizationDesign and enhance continuously our business processes in partnership with the service line operational leadersMaintain the workflow solution global configuration updated against the approved business processesEnsure country level implementations adhere to group-wide standardsAnalyse and understand in-depth functionality and capabilities of existing and new tools and application in useSupport identifying TMF global automation gaps and tech stack functionality improvementsAnalyse local requirements to identify gaps vs. group standard, proposing solutions that maintain the solutions' integritySolve complex problems that arise through a project and design solutionsAssess, plan, and supervise the business processes upgrades and enhancements of the workflow solutionCollaborate with other business analysts on the analysis activities to implement our workflow applicationLead the preparation & kick Off, data gathering, and gap analysis for the implementation of our workflow applicationProvide hands on technical support to analysts who are configuring our workflow toolGenerate end-to-end business analysis documentation, ensuring on time & high-quality deliveryCreate and update business analysis documentationImplement the agreed governance for keeping track of the change management of business analysis documentationSupport the training and communications on business design processesSupport the creation of training material on approved business processes.CHARACTERISTICS:+3 years of experience as Business or IT AnalystExperience preparing process maps, data modelsBasic SQL (DB) knowledge is a plusAlteryx/Power BI/Power Platform knowledge is a plusStrong analytical skills, ability to interpret and structure data for different audience.'Can do' approach and positive problem-solving attitudeBe able to work independently, but in full transparency when facing challenges
