Senior Client Operations Officer – Investor Services (APAC)CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.
Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.
The country employs a Global Operating Model to maximize efficiencies across time zones and supports a 22/5 operational capability.
The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
The Senior Client Operations Officer – Investor Services is responsible for preparing and processing Investor Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's.
This role requires accuracy and punctuality of data sent to Fund Managers.
The officer will collaborate with other teams within the Investor Services department and other teams within the company.
The officer will assist the Supervisor in leading the team and serve as the point of contact in the absence of the supervisor to ensure complete shift coverage.
Working Hour: 9am - 6pm
What will you do?
Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
Generate distributions, process payments, and ensure timely reporting to clients.
Generate the Regular Savings Plan and process direct debit files.
Process and check functions dependent on file uploads and extracts to ensure that all deadlines are met.
Address errors and exceptions of dependent file uploads and extracts.
Provide clear and concise internal communication as necessary, including confirmation of uploads or transfers and notification of delays to relevant teams.
Ensure all deadlines are met with defined benchmarks, review and monitor the client workflow queue to ensure all items are actioned within SLA, and maintain the integrity of data within Sara and Documentum.
Ensure ongoing productivity, especially during staff shortages or high-volume periods, by providing backup relief for absent staff.
Complete any necessary or recommended internal or external structured training programs in a timely manner.
What do you need to succeed?
Must-have
2 years of experience in Transfer Agency or the financial services industry in an operations environment.
Good written and verbal communication skills, initiative, and excellent attention to detail.
Good interpersonal skills and networking abilities with agents and internal departments, and the ability to work as part of a team to achieve collective goals.
Good organization skills and the ability to prioritize workloads to meet tight deadlines.
As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.
Nice-to-have
Experience in business administration and/or relevant operational knowledge and experience.
University degree or equivalent desirable.
Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.
A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.#J-18808-Ljbffr