Join Our Team as a
Senior Customer Service (e-Commerce)
The ONLY Distributor anello in Malaysia - anello official store MY ???? ????anello ????.Are you passionate about customer service and e-commerce?
We are looking for a dedicated individual to join our team and support the day-to-day operations of our e-commerce platforms, including Shopee, Lazada, Facebook, and TikTok.
If you enjoy helping customers and thrive in a dynamic environment, this is the perfect opportunity for you!Benefits:
EPF & SOCSO: Secure your future with our contributions.
Medical & Group Insurance: Comprehensive coverage for your health.
Yearly Bonus: Rewarding your hard work annually.
Company Trip: Enjoy yearly trips with the team.At our company, we foster a positive and collaborative working environment where open communication, teamwork, and mutual respect are at the core of everything we do.
We prioritize the well-being and professional growth of our employees, offering opportunities for continuous learning and development.
Our diverse and inclusive culture ensures that everyone feels valued and empowered to contribute their best.
Join us and be a part of a supportive, innovative, and dynamic team committed to excellence and growth!Platform Management:Oversee the daily operations of our e-commerce platforms for in-house brands like Anello, Legato Largo, Untule, and Fasola (home & living).
Customer Assistance:Help customers with order placement, tracking, cancellations, and returns.
Issue Resolution:Address and resolve issues related to order discrepancies, shipping delays, or damaged items promptly.
Complaint Handling:Manage customer complaints effectively, offering solutions in line with company policies.
Collaboration:Work with internal teams to arrange deliveries, ensure order accuracy, and track customer payments.
Documentation:Prepare delivery orders and invoices for customers.
Shipment Tracking:Update shipment status in the tracking system daily.
Ad Hoc Duties:Assist with other tasks as assigned by your superior.
Shift Work:Be available for shifts: 7:30am-4:30pm / 11:00am-8:00pm.
Qualifications:
Education: Minimum Diploma in Business Administration or equivalent.
Experience: At least 2 years in a relevant industry or fresh graduates with a good attitude are encouraged to apply.
Skills: Proficiency in Microsoft Office.
Languages: Good communication skills in English, Mandarin, and Malay.
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Apply Today and Start Your Journey with Us!
Company informationRegistration No.
1303155-D#J-18808-Ljbffr