Senior Customer Service Officer

Duties & Responsibilities: Responsible for analyzing and planning overall customer service excellence, developing and reviewing process to improve on customer order management;Responsible for measuring results and managing change management communication;Systematic and analytical, required to identify areas for improvement and perform customer quality analysis;Work closely with internal stake-holders to meet customer order fulfilment;Prepare routine report to appropriate company managers and also customer about achievements and improvements planned to address prevalent deficiencies;Guide and mentor junior CSO in their daily work;Liaise with forwarders arrange shipment and prepare necessary documents for incoming outgoing shipment;Prepare delivery order for finished parts to be delivered to customers and delivery schedule for the store goods to customer on time;Other duties as assigned by superior. Job Requirements:
Academic Qualification: Minimum diploma or equivalent.
Work Experience: Preferably 5 years relevant working experience in metal or plastic injection environment.
Others: Conversant in English/Malay/Chinese, Microsoft Excel/Microsoft Words. Positive, proactive, high integrity, good interpersonal skills.