Job Responsibilities The role of the C&TD Executive is to provide support to Customer Delivery and Technical Service Management teams based in Australia. The C&TD Executive will be working with these teams to provide end to end technical services management and all aspects of delivery business including SLA management, contract management, commercial models, capability development and initiatives for innovation with our customer base. Within a managed Telecommunication and ICT environment.
This role is accountable for the following areas within a managed Telecommunication and ICT environment:
FunctionalCommercial attainment and gap closureReview of financial performance and specifically margin achievementDelivery reporting, weekly/monthlyInternal relationships in a heavily matrix organizationSupport of all MS&D functions through programs and changePartner and Supplier engagementSLA performance and achievementTechnical knowledge and understanding ofUnderstanding of multi-platform and high demand technologyUnderstanding of Applications Management, design and use (server/mobile)Enterprise Voice & IP TelephonyContact CentreSome understanding/knowledge of Cloud, DC and collaboration solutionsWireless networkLAN & WANCapabilities inService Management (construct, governance and performance)Learnings in ITIL 2, 3 and specializationUnderstanding of Contracts ManagementKnowledge of 6Sigma or Lean and/or Project ManagementEngagement in Service Desks, enterprise service toolsLeadership, Accountability, taking responsibility for actions of othersManages Operational, commercial and reputational riskPresents Optus coherently to a customer through the entire lifecycle of engagementJob Requirements Minimum 4 Years English speaking Telephone Based Role with experience in a Telco and or ICT environment with Australian client base.Customer Focused, with ability to manage complex requirements or strategic stakeholders who have different set of concerns.Professional Phone Manner & Strong Business Communication SkillsRelationship Management Skills to create strong engagement with the Australian stakeholders.Relevant behavioural skills – ability to negotiate and manage stakeholdersProfessional Presentation SkillsTime Management & ability to prioritiseHighly initiative and resourceful.Driving the initiative or improvement plan for team future improvement such as automation, new processes.Problem Identification and Solution.Listening and Organising – Ability to understand, organise and analyse to ensure sound outcomesAnalytical and decision-making skills which are required for additional responsibilities to assist the managers on team current and future improvement.Working Hours will be Mon-Thurs : 6.30AM-4PM MYT, Fri : 6.30AM-3.30PM MYT to align with Australian Business Hours (Daylight Savings applies when necessary)Kindly to be informed that only shortlisted candidates will be notified.