Senior Ecommerce Customer Service Live Chat Agent

Details of the offer

Job briefJoin a forward-thinking eCommerce company revolutionizing online shopping.
Deliver exceptional customer experiences on platforms like Lazada, Shopee, Facebook, and TikTok.
Comprehensive training and mentorship provided, with excellent benefits.
ResponsibilitiesAttend to live chat inquiries promptly and professionally.
Handle inquiries with accuracy, sincerity, and a customer-centric attitude.
Deliver exceptional service and convert interactions into lasting customer relationships.
Provide product and service information and guide customers throughout their purchasing journey.
Collaborate with the team to ensure customer satisfaction and effective communication.
RequirementsMinimum 3-5 years of experience in customer service or live chat support.
Proficiency in written and spoken Chinese, English, and Bahasa Malaysia (Chinese proficiency is an advantage).
Strong typing and communication skills (minimum typing speed of 40 words per minute).
Ability to work on a shift rotation, including day and night shifts.
Based near Setia Avenue, Setia Alam, with hybrid work arrangements available.
Benefits & PerksComprehensive EPF, SOCSO, and EIS contributions.
KPI allowance and contractual annual bonus.
Annual, medical, and compassionate leave.
Healthcare, optical, and dental benefits.
Company-provided MacBook and additional insurance coverage.
Family bonding allowance, staff discounts, and festive gifts.
Engaging team bonding activities like sports and movie nights.#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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