Job DescriptionThe phenomenal development of e-commerce has given rise to huge quantities of data and information.
Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.This is where Data Impact comes in!
We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-timeToday: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USAA young but experienced and dynamic team with a resolutely start-up attitude!A uniquely diverse and international environment with more than 40 nationalitiesReal career development opportunitiesA friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challengesResponsibilitiesWorking with the local Data Impact Customer Success managers and the global account manager :Onboard and train clients on the toolAnalyse data to improve customer experienceHandle and resolve customer requests, problems, and complaintsMaintain ongoing customer relationshipsNetwork to identify new needs from our customers and potential business growthMinimise customer churnParticipate in events and forumsQualifications2- 4 years proven experience in commercial position (trade marketing, e-commerce …) for an FMCG manufacturer,Excellent level of English, both spoken and written, is mandatoryAutonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for youHighly organised and able to multi-taskPassion for service and customer satisfactionYou are structured and analyticalYou have excellent communication skillsAbility to work in a dynamic and fast-moving teamWillingness to travel locally if requiredAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit Want to keep up with our latest updates?Follow us on: | | | Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
