Key Responsibilities Oversee Cuckoo Air Conditioning installations and liaise with the PIC in designated states.To act as Fujicare Sdn Bhd liaison person with Business Partners and customers concerning the Air Conditioning rent-to-own program by Cuckoo.Address queries and complaints in a timely manner and follow the set standard operating procedure (SOP).To deliver an excellent customer service standard every time interacting with customers and Business Partners.Consistently monitor the team's performance and work closely with the HOD on the job arrangement for the team.Consistently monitor the performance of all Business Partners in the aspects of:
a. quality of work for all installation job
b. quality/standards of work performed during each re-visit for ICS cases.To assist and support our Stakeholders in all areas required as per the agreed Service Level Agreement (SLA).To immediately report to the HOD should there be challenges in/during performing their duties.To support the HOD with any reports or ad hoc tasks assigned.Develop and maintain strong relationships with Business Partners, Stakeholders
team members to make sure of ongoing satisfaction.Attend any relevant meeting, discussion, training, etc. as and when required.To assist with monthly closing and preparing the monthly report.Acknowledge the need for flexibility and adaptability to undertake any other
duties when assigned by the Management from time to time.Qualifications A bachelor's degree in business administration, management or a related field is
preferred.At least 3-4 years of working experience in a customer engagement-related field is required.Proficiency in Mandarin is a plus.Able to converse fluently in English and Bahasa. Mandarin is a plus.Team leader with strong organizational skills, and leadership skills.Excellent communication and interpersonal skills.Patience and the ability to handle challenging situations with professionalism.Problem-solving skills and a proactive approach to addressing team needs.Familiarity with customer service software and systems.Adaptability to evolving processes and procedures.