Description: Senior Manager – Broking OperationsWe are seeking a talented individual to join our Broking Operations team at Marsh SSC.
This role will be based in Kuala Lumpur.
This is a hybrid role that has a requirement of working at least three days a week in the office.
The Senior Manager will play a crucial role in ensuring timely and high-quality delivery to clients while managing internal and external stakeholder commitments.We will count on you to:Ensure timely delivery of services to clients while maintaining high-quality standards and honoring commitments to internal stakeholders.Manage Service Level Agreements (SLAs) on accuracy, productivity, and turnaround time (TAT) to ensure smooth and efficient operations.Develop and maintain strong relationships with first-line managers of operating companies for a constant flow of information regarding performance metrics, exceptions, expectations, and process changes.Create and implement development plans for team members, identifying skill gaps and providing mentorship to enhance overall team performance.Drive a culture of adherence to policies and procedures, ensuring compliance and highlighting areas for operational improvement.Maintain performance on risk and compliance, reporting exceptions related to processes, people, and policies.What you need to have:Proven experience in operations management or a similar role, with a strong focus on client delivery and stakeholder management.Excellent communication and interpersonal skills to effectively engage with internal and external stakeholders.Strong analytical skills to assess team performance and identify areas for improvement.What makes you stand out:Familiarity with business process improvement methodologies and experience in leading related projects.Ability to manage and mentor team members, fostering an engaged and motivated workforce.Experience in risk management and compliance within an operational context.Why join our team:We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.