Senior Manager of Digitalisation and OperationsThis job is for a Senior Manager of Digitalisation and Operations. You might like this job because you get to optimize customer and employee journeys, implement AI innovation, and lead a data-driven culture across departments.
Ara Damansara
Full-Time
few hours ago
Job DescriptionCustomer JourneyOptimise the end-to-end customer solar journey, from initial engagement through installation and beyond, by implementing innovative digital tools and streamlined processes.
Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation.
Drive an efficient, painless and fast licensing application journey for our customers, while ensuring a high compliance rate.Employee JourneyElevate the employee experience by introducing and managing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.Internal OperationsEstablish a data-driven culture by developing a centralised data warehouse, implementing business intelligence tools, and creating predictive models to inform strategic decision-making across all departments.
Identify opportunities for AI to solve complex business problems, enhance decision-making, and create new value streams. Stay abreast of the latest AI trends and technologies, evaluating their potential impact on the business and spearheading pilot projects to test new ideas.
Collaborate with cross-functional teams and external partners to ensure the successful adoption of new technologies and processes, fostering a culture of innovation and continuous improvement throughout the organisation.Team ManagementDevelop and implement strategic plans for the Digitalisation and Licensing Operations team, setting Goals, Priorities, Execution Plan, and Resources Required (GPERs) aligned with company objectives.Job RequirementsProfessional experience (8+ years) in roles such as Digital Transformation Manager, Business Process Improvement Specialist, or Technology Consultant.
Strong track record in process optimisation, CRM and ERP systems, supply chain management, and data analytics, with the ability to collaborate across departments and with external partners.
The candidate should have the capability to identify opportunities for improvement, implement innovative solutions, and lead cross-functional teams in creating a more efficient, data-driven, and customer & employee centric organisation.
Educational background in Computer Science, Information Systems, Business Administration, or a related field. An advanced degree (e.g., MBA with a technology focus) is a plus.
Certifications in relevant areas such as Project Management (PMP), Agile methodologies (Scrum Master), Six Sigma, or specific technology platforms (e.g., Salesforce, Microsoft Dynamics) are desirable.
Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts, tools, and their practical applications to drive business improvements and innovation.
SkillsDigital Transformation
Process Optimization
Experience Level8 - 10 Years of Experience
Head of Department
Job SpecialisationGeneral Product Management
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