AsSenior Manager, Operations , you will support the Director of Operations in managing thehousekeeping, dock logistics, call centre and car park operationsto ensure service standards are consistently met. You will assist the Director of Operations in reviewing, improvising, and ensuring that operational procedures, policies, and standards are strictly in compliance. You will be involved in tenders to select and review vendors/suppliers and materials, providing input and recommendations on the best and cost-effective methods to management, while being responsible for monitoring and managing the performance of vendors.
To succeed in this position, you must have significant experience in managing housekeeping, dock logistics, call centre, and car park operations of shopping centres or large facilities, with a proven track record in vendor management of services/supply contracts. Degree qualified, you will have up-to-date knowledge of best practices in facility management. You should possess outstanding analytical abilities with a proactive approach towards resolving escalated issues, along with strong verbal and written communication skills, while demonstrating capabilities in leading, coaching, and motivating the team.
REQUIREMENTSDegree in Facilities Management OR any combination of education and experience that clearly demonstrates the ability to perform in the areas of responsibility listed above
Minimum 8 years' experience in building/shopping mall operations. Retail Management background preferred
Knowledge of commercial building practices and systems, ESG initiatives
Proven ability to be flexible, prioritize, and manage multiple projects achieving results in a timely manner
Proven ability to communicate effectively, supervise, train, and direct a team of operations staff including outsourced services
Proven contract management experience with services/supply contracts#J-18808-Ljbffr