Senior Parlour Service & Operation Support Executive

Senior Parlour Service & Operation Support ExecutiveOversee daily operations, workflows & performance of Parlour Operation, Front Desk Department and Parlour Service & Operation Support Department.
Responsible to lead, control and manage the team on implementing, executing and maintaining operational practices and procedures in line with company philosophies and visions.
Ensure service quality standards are adhered to by the team and that optimum service level is delivered to all clients, potential clients and incoming guests.
Improve the operational system, processes and policies in support of corporate missions by identifying existing or underlying weaknesses and thereafter studying and developing any possible solutions and rectifications.
Be attentive to any events and functions occurring in Nirvana Memorial Center and provide assistance to related organizers.
Participate in every VIP case, Special Funeral case as assigned by superior from time to time.
Job Requirements
Minimum 2 years experience in related field or equivalent.
Good communication and customer service skills.
Good problem-solving and strong analytical skills.
Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole.#J-18808-Ljbffr