Senior Process Executive - HR Services (Data & Operation)
Domain:Human Resource Management
Company:ITL Malaysia
Requisition ID:102714BR
Date:05/18/2022
Overall Responsibilities:
The HR Shared Services Administrator delivers administrative support to the organisation on various HR subject matters.
This individual is responsible for supporting HR initiatives in support of organisation growth.
This position focuses on administration and transactional activities within the HR Shared Services department.
They provide direct administrative support to senior HR employees in the HR Shared Services department and work cooperatively with team members to support completing the HR department objectives.
Provides direct support to company employees, other HR groups, and company management as part of a centralized function to handle a variety of HR-related transactions.
Receives and responds to requests concerning HR policies/programs.
Appropriately routes requests from employees to others for additional information.
May respond to practices inquiries via online resources and/or telephone.
Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.
Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.
Specific Responsibilities:
Act as point of contact for all escalated HR-related queries from employees and external partners.
Coordinate administration for HR projects & participate in HR audits.
Document and track human resources actions by completing forms, reports, logs, and records.
Coordinate all administrative and logistics related to the recruitment process including conducting pre-employment checks and preparing employment offers.
Coordinate HR projects, meetings, and training seminars.
Support in interview arrangements:
Coordinating to obtain appropriate time slots for interviewer & interviewee.
Coordinating room bookings or other channels for interview sessions.
Coordinating for rescheduling in case of changes.
Finalising and sending out invitations to participants.
Letter of Offer preparation.
Conduct reference checks.
Perform pre-hire due diligence.
Support Skilled Agent & Team Lead as required.
Provide guidance to Junior Agent.
Education/Experience:
Candidate must possess at least a Higher Secondary/STPM/'A' Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Business Studies/Administration/Management or equivalent.
1-3 years related experience in a shared service environment preferably within human resources function.
Demonstrate knowledge of standard office procedures & human resources function.
Demonstrates knowledge or experience in human resources & case management system - SAP/Workday.
Demonstrate effective and stable interpersonal relationships with internal and external parties.
Fluent in English.
Proficiency in a second language would be an advantage.
Core Success Skills:
Analytical and detail-oriented.
Proactive – gets the job done.
Acts as an involved business partner.
Demonstrates effective teamwork.
Excellent communicator and great influencer.
Excellent interpersonal skills.
Able to interact with all functions and levels of employees.
Highly motivated.
Ability to work within deadlines.
Agile to constant changes and ensuring the team's ability to deal with changes.
Creative problem solver.
Strong analytical and organizational skills.
Disclaimers:This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, functional requirements, or responsibilities associated with the position.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.#J-18808-Ljbffr