In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.
2. People
Participate in regular trainings to continuously develop
Follow all induction related processes (e.g. Induction Workbook)
3. Product
Continuously increase product knowledge
Follow all provided Collection Training & VM Guidelines
Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
Support in all merchandise related processes (e.g. deliveries & returns)
Support in all stock take & cycle counts related processes
4. Performance
Be familiar with all company store & individual KPI's & targets
Follow all provided action plans to improve productivity
Supporting in all operations for loss prevention & stock management
Build & maintain a strong commercial awareness of competitors & local markets
5. Customer Service & CRM
Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
Establish a customer centric mindset to ensure customer experience
Responsible for CRM data gathering & quality management
Support Store Management in transaction, complaint & return handling
6. Processes & System
Proficient utilization of business systems & latest technology
Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)
Requirements :-
Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
Passionate & knowledgeable about the brand
Excellent communication skills at all levels
Ability to be flexible & adaptable to the need of the business
Willingness to constantly learn & develop
Proficient utilization of business systems & latest technology
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