Senior Staff Specialist Automotive Complaint Management#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.
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Job Description
In your new role you will:Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry
Develop corresponding problem verifications and define the necessary analysis steps - you support the colleagues of our global production sites in problem solving
Ensure that 8D method is applied and handle the 8D report generation for our customers
Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes
Furthermore, regular Product Quality Reviews with internal and external customers are in your range of tasks
Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction
Your Profile
You are best equipped for this task if you have:A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
At least 5 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
Deep knowledge of 8D method and problem solving tools (e.g.
5-Why, Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
Experience in working within focus teams/task forces and contributing to their success
Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
Excellent English language skills
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