Keysightis on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.
Our powerful,award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.Diversity, equity & inclusionare integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
ResponsibilitiesAs an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
Delivers start-up assistance or solution implementation to the customer via remote means.
Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
Creates and contributes technical articles to the KeysightCare Knowledge Base.
QualificationsProficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
Typically, 10+ Years experience in using Test & Measurement instruments and software for digital and/or optical test. Knowledgeable with High Performance Oscilloscopes; added advantage if knowledgeable with Bit Error Rate Tester, optical test systems such as Optical Modulation Analyzer and Lightwave Component Analyzer. Good understanding and experience in high-speed digital interface tests such as PCI-E, DDR, USB, Ethernet, HDMI.
Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
Possesses a customer-first mindset with the passion to serve customers.
Ability to work independently.
Able to handle multiple tasks and work under pressure.
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***Keysight is an Equal Opportunity Employer.***#J-18808-Ljbffr