Please do not apply if you are looking for a job that only requires you 9 to 6.
This is a company where people enjoy work and work outside Monday to Friday 9 to 6.Position Overview:We are looking for a proactive and detail-oriented SEO & GPS Account Manager to join our team.
The ideal candidate will manage SEO operations and provide customer support for GPS-related issues.
This role involves client communication, SEO execution, and assisting with GPS administration tasks.
You will play a critical role in ensuring client satisfaction and operational efficiency.Key Responsibilities:
Client Communication:
Respond to WhatsApp messages within 20 minutes during working hours.
Reply to client emails promptly (within 1 hour during working hours).
Maintain strong relationships with existing clients and provide regular updates on their SEO and GPS projects.SEO Operations:
Perform on-page SEO for WordPress websites, including optimizing meta tags, content, and internal links.
Execute off-page SEO by acquiring backlinks through guest posts and backlink trades with trusted partners.
Monitor and analyze website performance using tools such as Google Analytics, Ahrefs, or SEMrush.GPS Support:
Troubleshoot and resolve GPS-related issues raised by customers.
Use provided SOPs to perform administrative tasks on Wialon GPS systems, including setting up, managing, and configuring accounts.Administrative Tasks:
Assist in maintaining accurate client records for GPS and SEO services.
Collaborate with team members to streamline processes and improve service quality.
Document workflows and suggest improvements to SOPs as needed.Requirements:Experience:
Minimum 1 year of experience in SEO (on-page and off-page) and WordPress.
Experience in customer support or account management is a plus.Technical Skills:
Knowledge of SEO tools such as Ahrefs, SEMrush, or similar.
Familiarity with GPS platforms like Wialon is a bonus (training will be provided).Soft Skills:
Excellent written and verbal communication skills.
Strong problem-solving and multitasking abilities.
Detail-oriented and able to manage multiple tasks simultaneously.Key Performance Indicators (KPIs):Response time for client communications (WhatsApp and email).
SEO ranking improvements for client websites.
Timely resolution of GPS support issues.
Successful acquisition of backlinks and guest posts.This is an instruction/test for you to follow.
Create a loom talking about your past work experience and how that relates to this job description.
This is a test.Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as an account manager?
Do you have experience with Search Engine Optimisation (SEO)?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent/misleading/discriminatory.#J-18808-Ljbffr