Service Assistant Officer (2 Years Contract) - Penang

Based in Pulau Penang, Lam Research (Batu Kawan)
Additional 3% EPF contribution by Company
Fixed Phone and Laundry Allowance
What is your role:
Perform daily, weekly, and monthly 1st level support procedures – (e.g., consumable receiving & delivery to end user, activity tracking, collecting manual meter reading) as and when instructed.
Perform scheduled preventative maintenance on all devices.
Provide 1st level response to customers, helpdesk, MDS and Ricoh.
Provide in-scope support assistance to customer if needed.
Escalate any major hardware or software related faults to Ricoh Helpdesk and key customer contact and update team lead on it.
Provide detailed logging & reporting (print solution & device management software) to SD and customer as required on a weekly or monthly basis.
Gain a greater knowledge and build a solid understanding of the features, functions, and the operation of all machines.
What you need to have:
SPM/Professional Certificate/relevant engineering field.
Good personality, self-motivated and hardworking.
Good written and spoken English and Bahasa Malaysia.
Able to communicate with all levels in an organization.
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