Service Coordinator - Reception/Reservation

1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in pre-registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 4. Understands room status and room status tracking. 5. Knows room locations, types of rooms available, and room rates. 6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 7. Knows the location and types of available rooms as well as the activities and services of the property. 8. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. 9. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 10. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 11. Knows how to use front office equipment. 12. Process guest check-outs. 13. Performing cashier related functions. 14. Follows procedures for issuing and closing safe deposit boxes used by guests. 15. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 16. Uses proper telephone etiquette. 17. Advise guest of any messages, mail, faxes, etc. received for them. 18. Inform guest of the room safe and mini-bar key and room key procedures. 19. Issue parking passes/validate valet parking tickets. 20. Reports any unusual occurrences or requests to the manager or assistant manager. 21. Knows all safety and emergency procedures, Is aware of accident prevention policies. 22. Maintains the cleanliness and neatness of the front desk area.HotelSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent