This Service Delivery Lead position seeks a technology professional with proven leadership skills in the industrial / manufacturing industry.
The role requires the successful candidate to oversee technology solutions, manage a team and ensure efficient delivery of services.
Our client is a large organization in the industrial / manufacturing industry, having plants in Malaysia and Singapore.
They have a significant global presence and are known for their high-quality products and commitment to innovation.
DescriptionThe Regional Service Delivery Lead ensures that the DTX Services are delivered within the respective area, to support local or area-wide services, supports the execution of projects in close alignment with the team of Solution Design & Implementation as well as overseeing a team of Site Specialists.
Ensure that the DTX Services are delivered within the respective area, to support local or area-wide services.
Support the execution of projects in close alignment with the team of Solution Design & Implementation.
Manage a team of Site Specialists in Malaysia and Singapore.
Be responsible for supporting the Service Delivery of centrally delivered DTX Services within the respective area to ensure a high-quality Service Delivery to DTX customers within Omya.
This includes locally required activities, communication needs, or training.
Be responsible for the Service Delivery of DTX Services within the respective area (e.g.
Facility related services).
Be responsible for the contract fulfilment of our partners and suppliers for locally contracted services.
Be responsible for the line Management of the local DTX employees including Resource Management within ServiceNow.
Support the execution of global and regional projects under the leadership of the Solution Design & Implementation function in the respective regions.
Support the execution of budget planning for the DTX hardware within the area of competence.
ProfileEducation:
* University degree in Computer Science or related field.
Experience:
* Proven track record as an IT Manager with experience in Service Delivery for Operational Technology, Application, and Infrastructure services working in a global multinational environment, including budget management and cost control processes.
* Proven track record of operating and maintaining complex and innovative solutions that deliver high customer satisfaction and value.
Knowledge and Skills:
Strong knowledge and experience in applying ITIL and IT Service Management principles and practices to Service Operations.
Good knowledge in current IT & OT technologies.
Good knowledge in IT Project Management processes.
Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse audiences and stakeholders within a matrix organization, including Senior Management.
Understanding of Business priorities and the dependencies of Business processes on IT systems.
Good analytical, problem-solving, and decision-making skills.
Strong leadership and organizational skills.
Ability and willingness to work as a member of a virtual and global IT team in a matrix organization.
Recent Certification in ITIL v3/4.
Recent Certification in Project Management.
Ability to travel (mainly within the area or region, occasionally overseas).
Job OfferHybrid work arrangement, providing flexibility and work-life balance.
Opportunity to work in a large organization with a global presence.
Role that offers the chance to lead a team and make a significant impact.
Join a company that is known for its innovation and quality products.
Join us in this exciting Service Delivery Lead role in Kuala Lumpur.
Apply now and take the next step in your career in the industrial / manufacturing industry.
To apply online please click the 'Apply' button below.
For a confidential discussion about this role, please contact Isaac Culason +60 3 2302 4099.#J-18808-Ljbffr