Service Delivery Manager, Data and Report PlatformResponsible for managing the delivery of IT services related to data analytics, business intelligence (BI), and reporting platforms covering both Malaysia & Singapore.
This includes ensuring the availability, accuracy, and performance of data systems, providing insights to stakeholders, and driving continuous improvement in analytics and reporting capabilities.
The role serves as a bridge between business units, IT teams, and external vendors to ensure seamless service delivery and alignment with organizational goals.
Responsibilities:
Collaborate closely with regional and global Data & Analytics teams to drive market D&A initiatives.
Lead and execute the data strategy at the market level.
Develop and manage analytics solutions that provide actionable insights to stakeholders.
Drive data-informed decision-making across the organization.
Embark and enforce group and region data governance policies and procedures.
Ensure data quality, security, and compliance with relevant regulations.
Oversee the design, implementation, and maintenance of the data platform.
Ensure the platform supports various data sources, including internal and external data sources.
Collaborate with cross-functional teams to integrate data from multiple sources.
Ensure data accuracy, consistency, and accessibility.
Lead or participate in projects related to the rollout or enhancement of analytics and reporting platforms.
Coordinate with cross-functional teams to ensure timely delivery of project milestones.
Manage project risks, budgets, and timelines effectively.
Work closely with commercial, supply chain, and finance teams to identify data needs.
Ensure alignment with business objectives.
Monitor and report on the performance of the data platform.
Identify areas for enhancement and optimization.
Manage relationships with external data vendors, ensuring they meet our standards and requirements.
Requirements:
Bachelor's Degree in Data Science, Computer Science, Information Technology, or equivalent.
More than 5 years experience in data management and analytics, with at least 2 years in a team lead role.
Proven track record of successfully delivering Power BI reports or related reporting tools.
Experience in the FMCG, brewery or beverage industry is a plus.
Proficiency in data warehousing, ETL processes, data model design, and data visualization tools (e.g., Power BI).
Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity.
Ability to synthesize/simplify complex information.
Strong understanding of current technology concepts, trends, and capabilities.
Ability to manage scope and expectations with business.
Strong communication and interpersonal skills, being a good team player.
Professional, passionate, innovative, self-motivated.
Job type:Permanent
We regret to inform only shortlisted candidates will be notified.#J-18808-Ljbffr