Responsible to carry out service jobs remotely and/or at customer's site.
Responsible for failure identification and root cause analysis on technical complaint.
Key Accountabilities Impact on Business Responsible for carrying out service jobs depending on qualification (remotely and/or on-site) o Troubleshooting of Festo products in customer application o System installation and/or coordination of system installation o Commissioning of systems with Festo products o Inspection of Festo products in customer application o Maintenance of Festo products in customer application o Energy saving services o Product repairs o Programming services of Festo PLC o Optimization/modernization of systems o Customer-specific workshops o And other services in service catalogue Documentation and reporting of service activities Respond to customers' technical inquiries and ensured adherence to the agreed target setting Supports Sales Engineer, including site visit, in defining the right price and conditions for a service Transferring of expert knowledge to internal and external Festo thru training, application note, demo product or other method To perform any ad hoc tasks been assigned by Line Manager from time to time Innovation and Change Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center To observe any potential of process change opportunity Communication with internal and/or external Customers, Suppliers as well as Third Parties Case escalation to Product Support if problem solving is not possible Educational Background Bachelor's Degree in Mechatronic or Electrical Master's Degree in Mechatronic or Electrical, but not mandatory Diploma can be considered based on work experience Professional Knowledge and Experiences 3 - 4 years of Industrial Automations experience necessary.
Extended Knowledge and Experience: Customer service oriented Good interpersonal and communication skills Good spoken and written in English Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO, and Knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves You can expect the following with us: The good feeling working for a family-owned company with a safe and solid financial basis Freedom to explore, innovate and realise your own ideas Competitive compensation with attractive perks and other benefits Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity Lifelong learning with great conditions for individual further development Flexible working models depending on the respective workplace for a good balance of work and private life Highly modern working environment, infrastructure and communication technologies Great family and health services for your well-being