Service Engineer, Malaysia

*Compensation package will be commensurate with qualifications and experience.
Responsibilities:Fix faulty or defective equipment in a timely and efficient manner to ensure all equipment is running in good order.
Perform routine equipment maintenance on time as scheduled to ensure high level of customer satisfaction.
Install and test equipment in-line with project timeline to meet project and company objectives.
Educate and train customers/ users on proper usage of equipment to minimize errors.
Submit timely and detailed service reports in line with department SOP to keep management up to date on issues.
Work with regional teams for projects, installations, trainings, maintenance, or other activities.
Attend to service calls on these products and resolve customer issues within committed timelines.
Assist Sales Department on technical matters.
May be required to travel for work from time-to-time.
Any other duties to support the team.
Requirements:Degree in Electrical, Mechanical, IT Engineering or similar.
Minimum 2 years of experience as a Service/ Maintenance/ Field/ Site Engineer with proven experience in equipment fault diagnosis, maintenance, installation, and project implementation.
Excellent customer service and communication skills.
Possess strong understanding of mechanical, electrical, and IT systems including knowledge of health and safety regulations.
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