Service Executive

The Service Executive oversees service operations in the Aftersales Department, always responsible for ensuring exceptional customer satisfaction and efficient of service delivered.
Key Responsibilities:
Customer Experience: Enhance both short-term and long-term customer satisfaction through consistent and exceptional service delivery.Revenue Growth: Drive continuous growth in aftersales service revenue through effective strategy and team management.Work In Progress (WIP) Management: Maintain optimal levels of service work in progress, ensuring smooth daily operations without delays or backlogs.Service Advisor Efficiency: Ensure high levels of performance and efficiency among Service Advisors, particularly in delivering services promptly and accurately.Back Order Management: Monitor and reduce back orders, ensuring timely resolution of all outstanding parts or service issues.Appointment Lead Time: Minimize appointment lead times to provide timely service to customers. Qualifications:
At least 3 years of experience in customer service management; relevant field and industry experience preferred.Strong background in service management with proven leadership abilities.Exceptional at team management and improving operational performance.Excellent communication skills and ability to handle unexpected customer situations.Proficient in managing service metrics and driving continuous improvement.