Service Executive, Partner Service

Job Description WHAT YOU WILL OWN: ? Ensure the highest quality of customer service to vendors ? Process orders and manage relationships with hundreds of restaurants ? Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses ? Ensure that processes are followed and bring in new ideas for improvements ? Constantly work towards improving customer experience ? Handle customers' and vendors' requests, as well as external communication with them   ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
1.
Candidates have at least an SPM or Diploma certificate 2.
At least 1 - 2 years of working experience in the customer service field are preferable 3.
Fresh graduates are welcome to apply 4.
Required language (s): English & Malay, Mandarin OR Cantonese 5.
Able to work in a fast-paced, high-intensity work environment 6.
Flexible and able to adapt to fast changes 7.
Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays) 8.
Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM 9.
Able to join 20 days of training Array