About YouEmbark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and communityYour Day-to-Day
To ensure workshop is in compliance to After Sales Operating Standard (ASOS) & Workshop SOP
To manage all technical, Extended Warranty Program (EWP), inventory & human resource matters
Ensures efficient and effective execution of management plan
Manage daily workshop operation and service centre activities(i.e. Reception, Job Allocation, vehicle repair/ servicing & delivery) to ensure efficient workflow and report to superior
Manage and review the work performance of workshop and service staff
Practice Plan, Do, Check & Action (PDCA) on process to identify the daily WIP rates, and to reduce or eliminate any bottleneck processes comply to policy & processes
Monitor and ensure that all reports require by After Sales Department are accurately accomplished and submitted on set deadlines by concerns personnel
Attend to internal & external OSH related matters and report to superior & DOSH in time. Take necessary corrective and preventive measure (CAPA) to prevent the reoccurrence of the accident.
Ensure all the workshop equipment is sufficient and in good working condition. Maintenance should be carried out to the equipment (hoist, air compressor, spray booth, etc.) according to schedule and ensure the equipment license is valid and up to date
To monitor inventory regularly and check monthly part cycle count and annual stock count
All contracts, renewals, licenses related matters must be attended in timely manner
Maintain EWP claim processing procedures according to SOP
Maintain technical updates to increase technician efficiency and improve Fix It Right the First Time performance
To coordinate with staffs to ensure the cleanliness and operation of facility is well maintained
Ensure proper handling/ disposal of waste products in compliance with government regulations
Conduct safety induction training and toolbox briefing (by weekly basic) to the workshop staffs and keep the training/briefing records documented properly
Any other assignments that may be assigned in accordance with your roles and responsibilities from time to time
Assist in handling periodical internal audit
Plan, analyzes and manage workshop financial
To ensure payment from debtors is collected in timely manner. Bad debts are to report immediately to superior for next course of action
Ensure cash collected is bank into company account on daily basis
Train, coach and evaluate employees on company processes, safe work procedures and other skill required to carry out their jobs
Motivates, guides, and mentors team members to exceed goals and creates a positive environment
Identify training need for all staffs
Act as highest source of information for all services, inventory and product knowledge concern and work process matters (for both employees and customers)
To achieve CS targets set by company
Handle customer complaints immediately and according to the company policies and procedures
Develop & enhance strong service brand image and build rapport & relationship with customersYour Know-How
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Mechanical/Automotive or equivalent.
Minimum 5 years of experience in Aftersales operations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Good interpersonal and communication skills.
Ability to work independently, self-motivated and result driven.
Ability to organize and prioritize tasks including delegation of tasks when appropriate.#J-18808-Ljbffr