This job is perfect for a Cantonese & Mandarin speaker willing to support technical issues for customers in various regions.
You might like this job because it offers an opportunity to collaborate with teams and solve problems efficiently.
We're looking for a ServiceDesk Technical Analyst who will manage our merchants/customers' enquiries or issues via various communication mediums.
To this end, you will need to have a problem-solving and team player mindset as you are required to work closely with other teammates or cross-support engineers to resolve our merchant/customers' queries.
This role will be supportingMalaysia, Singapore, Hong Kong, Taiwan(and other regions).What You'll Do
Provide merchants/customers with a first point of contact for all incidents, queries, and requests.
Effectively manage the Service Desk by ensuring all incidents or service request tickets are promptly attended, resolved, or assigned.
Support the EPOS environments, ensuring that appropriate monitoring and support activities are addressed.
Monitor and maintain SLA, chase/follow up outstanding tickets with merchants/customers or within internal support teams.
Collaborate closely with internal support teams from other regions to ensure all issues/problems/escalations are resolved in a timely manner.
Log calls as per procedures, and where possible, provide immediate response for resolution.
Ensure compliance with policies and standards for operational use in EPOS.Job RequirementsWhat You'll Need
Diploma or Higher Diploma in Computer Science or related industries
ITIL V3 or V4 certified
Minimum 1 year of experience in the IT industry
Familiarity with ticketing systems (Zoho Desk is an added advantage) and ITSM workflow.
Hands-on experience in iOS operating system for end-user support (added advantage)
Able to work on shifts
Good English communication skills to interact with colleagues in different markets.
Fluency in spoken and writtenEnglish and Chinese (Mandarin & Cantonese)
Good team player, self-motivated
Immediate availability is highly preferred
Fresh graduates are also welcome
SkillsCustomer Service Desk
Call Center Experience
Help Desk Support
Point Of Sale
Apple iOS
Internet Of Things (IoT)
Company BenefitsMedical InsuranceCovers hospitalization as well as GP claims.
Food & BeveragesWell-stocked pantry filled with premium branded & imported snacks & drinks.
MacBook for allTo us, it is not a benefit as we have been using it all along, but it seems like it's a thing now.
We do not believe in making someone stay in a position forever as there is always room for growth.
Founded in Hong Kong where the culinary scene is demanding and constantly evolving, Eats365 is a young and energetic F&B tech startup that is powering the future of dining.
Our forward-thinking attitude powers our vision to create F&B solutions that allow restaurants, big and small, to overcome tomorrow's challenges, today.
As passionate foodies, we believe that restaurants breathe life and character into communities around the world.
With this in mind, we want restaurateurs to focus on their craft and passion rather than stressing over the system that runs their business.
As equally passionate techies, we've made it our goal to future-proof our restaurant solution; integrating tomorrow's technologies in ways that are useful, advantageous, and easy to use.
At the end of the day, we are dedicated to offering an F&B solution that powers the future of dining by creating harmony between old-school cooking and new-age technology.
Our vision is to be SEA's most personalized talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr