Job SummaryMinimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.ResponsibilitiesManage and/or resolve alerts/cases.
Responsible for monitoring various fraud detection queues and reports.
Analyses and reviews trends and customer account activity to detect potential fraud situations.
Makes outbound calls to verify potentially fraudulent activity.
Takes incoming calls on fraud issues from both internal and external sources.
Analysis information for close, open or block of cards if necessary.
Prepares reports, monitors progress and watches for any developing problems.
Works with cardholders to verify legitimate usage and ensures that losses are minimized.
Key ResponsibilitiesApply comprehensive approach in dealing with all types of fraud.
Analyses and reviews pattern and trends to prevent future frauds.
Examines cases/accounts to check any fraudulent or erroneous information.
Investigates and summarizes the key points of the investigation with root cause.
Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
Complete the day-to-day operations and ensure the BAU is completed without any escalations.
Provide support to the UAT testing and suggestions to the system's enhancement and process enhancement.
Follow the process to ensure the actions are taken on time to remediate or close the case.
Risk Management
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
GovernanceEnsuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
Regulatory & Business ConductDisplay exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank's Conduct Principles.
Key Stakeholders
Country FRM, Group Strategy, Contact center etc.
Other ResponsibilitiesA good understanding of systems / procedures.
An understanding of the risk involved in various transaction types and account holder profiles.
Develop and maintain working knowledge of business/industry standards and practices.
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.
Profitability by implementing fraud control measures.
Our Ideal Candidates Should have:Bachelor's degree/University degree with 2-4 years of minimum experience.
Relevant experience in Fraud Analyst role will be an added advantage.
Consistently demonstrates clear and concise written and verbal communication.
Ability to communicate fluently in Cantonese and Mandarin.
Should be flexible in working in 24/7 rotational shift and making outbound calls.
Stakeholder Management.
Analytical Skills.
Service Skills.
Communication Skills.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact.
For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
Together WeDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer
In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity.#J-18808-Ljbffr