Time left to apply: End Date: December 31, 2024 (30+ days left to apply)
Job requisition ID: REQ10329938
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six-floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur's endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Spa Supervisor
Four Seasons Hotel Kuala Lumpur is looking for a Spa Supervisor. This person must have a commitment and passion and will provide a first-class service to the Four Seasons Standards, ensuring that the guests' needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product.
As an integral member of the Spa, the Spa Supervisor is responsible for:
Overseeing daily spa operations, including appointment scheduling, staff management, and customer service.
Developing and implementing marketing strategies to attract and retain clients.
Assisting the Spa Manager in overseeing training to ensure consistency in treatment and up to date knowledge on products; implementation and set up for all spa front of house guest areas.
Supporting service staff during spa operation.
Managing staff, developing procedures, and ensuring revenue targets are met.
Overseeing the development of new spa treatments, marketing, and customer relations.
The ideal Spa Supervisor candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service. Previous experience within luxury Spa preferable. Qualified and experienced with proven certification. Excellent communication skills for both guest and management interaction. The ability to take a proactive approach to understanding guests' needs and desires. Exceptional customer service and problem-solving skills.
Candidates must have a firm knowledge of Spa operations and must have 1 year of experience in a similar role. Candidates must be able to speak, read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.
Visa sponsorship is not available for the role. Only successful candidates will be contacted.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence#J-18808-Ljbffr