Specialist, Contact Centre

-Respond and manage inbound and outbound calls, emails, chats and other messages from customers.


-Communicates concise and accurate information in response to customer inquiries.


-Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner.


-Follow up customer cases/complaints end to end.


-Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people.


-Build sustainable relationships and engage customers by taking the extra mile


-Seize opportunities to upsell products when they arise.


-Support Senior Specialists to facilitate successful completion of organization's targets and performance goals.



(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-hiredly-x-job-specialist-contact-centre)
; Requirements:-


-Candidates must possess at least a Diploma in any discipline.


-Has a passion for service. (Previous service experience will be an added advantage).


-Able to speak and write good English and Bahasa Malaysia.


-The ability to speak in Mandarin will be an added advantage.


-Computer literate with good typing skills. Familiar with MS Word, Excel, and PowerPoint.


-Able to work in a fast-paced and demanding environment.


-Able to work on shift and weekends.


-Excellent communication skills both written and verbal with active listening.


-Ability to ask prying questions and diffuse tense situations.


-Candidate must be service oriented, self-confident, self motivated, detail oriented.


-Able to work independently and as a team player with a positive mindset.


-Good time management and result oriented.