Specialist - Social Media (Bahasa Indonesia Language Support)

Job Description The Responsibilities of the Role: Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
Mainly handles and answers user questions and inquiries.
Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
Performs systematic tracking of escalated problems until they are closed.
Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
Able to communicate and adapt to different types of customers.
The Requirements for the Role: Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
Excellent command of spoken and written English and Indonesia.
Experience in other mainstream mobile phone manufacturers is an added advantage.
Contact centre experience is preferred.
More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
Basic web-based application skills including Internet navigation and search experience on a computer.
The Offer: Can earn up to RM3,550.
Performance Related Allowance on a quarterly basis.
15 days Annual Leave.
14 days Medical Leave.
Medical and hospitalization insurance coverage.