Responsibilities:Order Fulfillment: Process online subscription orders accurately and efficiently within established delivery systems.User Management: Handle customer queries related to product access through Help Desk, ensuring prompt resolution of issues.Customer Support: Respond to internal and external inquiries, providing assistance on order processing, licensing, and product access.Documentation: Maintain accurate documentation of order fulfillment and entitlement activities.Subscription Research: Conduct research on customer subscriptions and resolve discrepancies in order status, entitlements, or licenses.Collaboration: Collaborate with internal teams such as Sales, Order Management, Customer Support, and Delivery Americas to ensure seamless order processing.Technical Proficiency: Stay current with technology updates and developments in order fulfillment and delivery systems.Problem Solving: Identify and resolve basic order fulfillment issues and troubleshoot system or delivery problems.Organizational Skills: Maintain a highly organized workflow to ensure efficient task completion under pressure.Adherence to Deadlines: Ensure timely and accurate order processing, especially during peak business periods like month-end or quarter-end.Required Qualifications: Education: Associate degree in a related field or equivalent professional experience.Technical Skills: Proficiency in SAP and Salesforce is an advantage; advanced user skills in MS Office applications (Word, Excel, PowerPoint, etc.
).Language Proficiency: Must be proficient in English, both written and spoken.Customer Interaction: Ability to communicate effectively with both internal teams and external customers.Attention to Detail: Strong focus on accuracy and precision when fulfilling orders and maintaining documentation.Work Ethic: Ability to work independently, show initiative, and stay reliable under pressure.Problem-Solving: Capable of troubleshooting basic issues and providing solutions based on established practices.Competencies: Business Acumen: General understanding of business operations and processes developed through education or previous experience.Communication Skills: Ability to convey information clearly and ask questions to ensure understanding.Time Management: Ability to manage multiple tasks and deadlines effectively.Leadership Impact: Although no supervisory responsibilities, the role contributes to the team's success through quality and timely work output.Problem Solving & Complexity: Evaluates established solutions for typical problems and selects the best option for resolution.Interpersonal Skills: Engages with colleagues and clients to exchange information and build cooperation.Working Conditions: Shift Hours: 2:00 pm — 11:00 pm (EMEA Shift), with the possibility of working the APAC Shift (7:00 am — 4:00 pm) due to business requirements.Weekend and Holiday Work: Must be willing to work weekends and public holidays, particularly during month-end, quarter-end, and year-end closing periods.Additional Requirements: Must be detail-oriented and able to perform under pressure in a fast-paced environment.Must be proactive, cooperative, and able to contribute effectively to team success Sub Specialization : Others;Any Type of Employment : Contract Minimum Experience : 1 Year Work Location : Penang If you encounter difficulties, please click here for technical assistance.