Role: Student Enquiry Officer Location: Kuala Lumpur, Malaysia Job type: Fixed term (5 months contract) – Hybrid Why QS? At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these.
Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.
At QS, you'll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.
As a Student Enquiry Officer, this is what you'll be doing: The role: We are seeking energetic and reliable temps to join our team as Student Enquiry Officers. Acting as an ambassador for partner universities, this temporary position entails responding and redirecting emails, taking inbound calls and making outbound calls to prospective students.
Primary Functions: (in order of importance) • Efficiently answering, screening, and transferring all calls to the right department; where necessary, assisting callers with general questions or taking messages
• Conducting outbound call campaigns on undelivered emails and incomplete applications
• Enter and maintain detailed and accurate prospect profiles via the CRM
• Perform administrative duties such as data entry, responding to, and redirecting emails
Personal Requirements to Meet Position Objectives: • Post-secondary school diploma or equivalent
• Fluent in spoken and written English. Strong consideration will be given to candidates fluent in English and one or more of the following languages: Mandarin, Hindi, Punjabi, Bahasa Indonesia
• Excellent phone and verbal communication skills along with active listening. Strong consideration will be given to candidates with previous contact center or customer service work experience
• Be available to work a variety of day shifts (first shift starts as early as 7am, last shift ends no later than 7:00pm), as well as weekends and statutory holidays
• Flexible and able to adapt quickly to changing priorities
• Well-organised, has good administration skills, and IT literate
Job Highlights Vibrant Work CultureCareer Development Opportunities So, who are we and what do we do? QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.
Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers.
Headquartered in London, QS has over 800 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
Like what you've heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.
Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.