Job Description Bridging Innovation and Success Through Technology Our client, Marco Technologies, is the perfect matchmaker between businesses and innovative technology.
For over 50 years, they have evolved from a typewriter shop to a leading provider of IT services, cybersecurity, and managed solutions .
With expertise spanning 15 states, Marco connects organizations to tailored tech solutions that enhance efficiency, secure networks, and power business growth in a competitive world.
Job Description As a Support Desk Specialist , you will deliver exceptional IT support and solutions, ensuring client satisfaction.
Your role includes providing phone support, remote troubleshooting, and system administration to resolve technical issues efficiently.
By maintaining seamless operations, you'll play a critical part in enhancing network performance and reliability for diverse client environments.
The Essentials of Your Role Employment Type: Full-Time Shift: Monday to Friday, 11:00 PM to 08:00 AM Work Setup: Remote / Work from Home Perks: Weekends off The Playbook for Your Day Provide technical support and remote help desk services to clients, escalating issues when necessary.
Review current systems and recommend technical or process improvements to enhance efficiency.
Identify recurring issues in clients' environments and proactively recommend solutions to improve network efficiency, performance, and reliability.
Maintain accurate and up-to-date client documentation.
Stay informed about the latest technologies, equipment, and systems relevant to the role.
Accurately maintain records and comply with service administrative procedures, including timely time entry.
Operate effectively in a call center environment.
Support multiple companies with end-user requests and third-party business applications.
Communicate efficiently with both technical and non-technical end users.
Adhere to company policies and procedures as outlined in the Employee Handbook.
Perform other related duties as assigned.
Requirements The Circuitry of a Perfect Fit Education and Experience Bachelor's degree and two years of relevant experience , or an equivalent combination of education and experience.
Current certifications (preferred): MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ .
Required Skills Solid understanding of network operating systems, applications, and services in a client environment.
Proficiency with business collaboration tools, including MS Office applications.
Strong communication skills to work effectively with technical and non-technical individuals and build collaborative relationships across all levels of the organization.
Demonstrated commitment to completing tasks thoroughly from start to finish.
Initiative to identify and resolve problems proactively or escalate them when necessary.
Flexibility to adapt to changes in the work environment and adjust methods to fit varying situations.
Teamwork abilities to contribute positively to group tasks, share responsibilities, and remain open to feedback.
Effective time management to prioritize and multitask in a fast-paced environment while meeting deadlines.
Benefits Energizing Benefits to Keep You Charged Work from home arrangement Government benefits Eight (8) days annual leave Career growth opportunities Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more?
Visit https://bit.ly/EmaptaTrainingCalendar ) Who We Are At Emapta, we believe in crafting careers that combine passion, purpose, and Malaysia's vibrant spirit.
Representing over 700 international clients, we offer dynamic opportunities to elevate your career on a global platform.
For more than a decade, we've empowered talents to rise to the top 1% in their field while fostering a culture that values collaboration, diversity, and innovation.
Join a community where your skills shine, your growth is celebrated, and your success becomes part of our shared story.
Be part of Emapta—where work-life balance meets unparalleled professional fulfillment.
#EmaptaExperience Requirements The Circuitry of a Perfect Fit Education and Experience Bachelor's degree and two years of relevant experience, or an equivalent combination of education and experience.
Current certifications (preferred): MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+.
Required Skills Solid understanding of network operating systems, applications, and services in a client environment.
Proficiency with business collaboration tools, including MS Office applications.
Strong communication skills to work effectively with technical and non-technical individuals and build collaborative relationships across all levels of the organization.
Demonstrated commitment to completing tasks thoroughly from start to finish.
Initiative to identify and resolve problems proactively or escalate them when necessary.
Flexibility to adapt to changes in the work environment and adjust methods to fit varying situations.
Teamwork abilities to contribute positively to group tasks, share responsibilities, and remain open to feedback.
Effective time management to prioritize and multitask in a fast-paced environment while meeting deadlines.