Position:Electrical/Electronic Engineering (Engineering)
Employment Type:Full time
Responsibilities:Serve as the primary point of contact for customers, providing timely and accurate technical support for company products and applications.
Diagnose and resolve complex technical problems, utilizing your expertise and resources to identify root causes and provide effective solutions.
Collaborate with internal teams, including engineering and product development, to escalate and resolve advanced technical issues.
Provide product training and guidance to customers, ensuring they have a thorough understanding of company products' capabilities and features.
Stay up to date with product updates, industry trends, and emerging technologies to effectively support customers and provide valuable insights.
Participate in the continuous improvement of support processes and resources, contributing to the development of knowledge bases, FAQs, and troubleshooting guides.
Collaborate with cross-functional teams to relay customer feedback, identify opportunities for product enhancements, and contribute to product roadmap discussions.
Job Requirements:Vocational College/Diploma/Bachelor's degree in Mechanical Engineering or a related technical field.
Proven experience in technical support or application engineering, preferably in an automation industry.
Strong technical knowledge and understanding of software and hardware applications.
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
Customer-focused mindset with a passion for delivering outstanding support and building positive relationships.
Strong organizational skills, with the ability to prioritize and manage multiple customer inquiries simultaneously.
Proficiency in using support tools, ticketing systems, and remote troubleshooting software.
Ability to work effectively in a team environment and collaborate with cross-functional teams.
Adaptability and flexibility to work in a fast-paced and evolving technical environment.
Summary of Role Requirements:Looking for candidates available to work:Monday: Morning, Afternoon, Evening
Tuesday: Morning, Afternoon, Evening
Wednesday: Morning, Afternoon, Evening
Thursday: Morning, Afternoon, Evening
Friday: Morning, Afternoon, Evening1 year of relevant work experience required for this role.
Working rights required for this role.
Expected start date for role: 02 February 2025.
Expected salary: RM1,500 - RM2,500 per month.
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