Full time
CARSOMEis on the hunt for a talented and experiencedTeam Lead, Customer Service .
This position will assist agents to improve quality at CARSOME.
Your Day-to-Day
Lead and manage a team of customer service representatives, providing guidance and support to ensure high performance.
Provide product information, troubleshooting assistance, and technical support, while ensuring consistent and accurate responses.
Track team performance metrics and provide regular reports to management.
Provide daily reports on customer interactions and transactions using Zoho and CMS software or other tools.
Resolve complex customer issues and complaints, escalating cases to relevant stakeholders or management as needed.
Collaborate with internal teams to address customer concerns and implement process improvements.
Contribute to the development of training materials, support documentation, and FAQs for the team.
Your Know-How
At least 2 years of experience in a customer service or team leadership role is preferred.
Prior experience in the automotive industry is an advantage but not mandatory.
Strong problem-solving abilities and attention to detail.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
A positive attitude and a commitment to delivering exceptional customer experiences.
Willingness to work a flexible schedule, including weekends and public holidays.
Excellent verbal and written communication skills in English and Bahasa Malaysia.
Ability to speak in Mandarin/Hokkien/Cantonese is an advantage.
About CARSOME
CARSOME is Southeast Asia's largest integrated car e-commerce platform.
With operations across Malaysia, Indonesia, Thailand, and Singapore, CARSOME aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.
The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient.
CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.
For more information, please visitwww.carsome.my .#J-18808-Ljbffr