Add expected salary to your profile for insightsCARSOME is on the hunt for a talented and experienced Team Lead, Customer Service.
This position will assist agents to improve quality from the agents at CARSOME.
Your Day-to-Day
Lead and manage a team of customer service representatives, providing guidance and support to ensure high performanceProvide product information, troubleshooting assistance, and technical support, while ensuring consistent and accurate responsesTrack team performance metrics and provide regular reports to managementProvide daily reports on customer interactions and transactions using Zoho and CMS software or other toolsResolve complex customer issues and complaints, escalating cases to relevant stakeholders or management as neededCollaborate with internal teams to address customer concerns and implement process improvementsContribute to the development of training materials, support documentation, and FAQs for the team
Your Know-How
At least 2 years of experience in a customer service or team leadership role is preferredPrior experience in the automotive industry is an advantage but not mandatory
Strong problem-solving abilities and attention to detail
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
A positive attitude and a commitment to delivering exceptional customer experiences
Willingness to work a flexible schedule, including weekends and public holidays
Excellent verbal and written communication skills in English and Bahasa Malaysia
Ability to speak in Mandarin/Hokkien/Cantonese is an advantage
CARSOME is Southeast Asia's largest integrated car e-commerce platform.
With operations across Malaysia, Indonesia, Thailand, and Singapore, CARSOME aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience.
The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient.
CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.
For more information, please visitwww.carsome.my#J-18808-Ljbffr