Job Responsibilities
Understand the business requirements for the processes, including the understanding of the desired outcomes, performance, quality & standards that need to be followed.
Responsible for managing team performance, planning, and organizing the activities of the team to ensure the process is delivered according to the agreed requirements.
Provide guidance, support, and motivate team members, including providing clarification on business requirements and ensuring team members have the necessary knowledge to carry out their activities effectively.
Ensure processes delivered meet the required quality, implement quality control measures, conduct regular reviews and audits, and address any issues or deviations from the agreed business requirements.
Foster a collaborative and coordinated approach within the team, SSC, and business stakeholders to ensure all parties work together to deliver business processes and value as per business requirements.
Work in collaboration with global regional/global ICS team to ensure all controls are performed, assessed, closed, and remediated timely; including participating in the ICS call country, regional and global ICS Leads to provide a forum for clarifications and discussions.
Actively work with team members and engage the Tower Lead/BPO for opportunities for process improvement, including identifying areas for optimization, suggesting enhancements, and implementing best practices to enhance the efficiency and effectiveness of the processes.
Remain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction.
Subject Matter Expert (SME) in the PTP process, in collaboration with BPO.
Support any new activities transition.
Requirements
Bachelor's Degree in Accounting/Finance or equivalent experience/qualification. Professional Certification in Accounting/Finance is an advantage.
PTP experience in the APAC region, with leadership experience to manage a team of 10-15.
Preferably a candidate from a mixture of shared services environment and commercial.
Excellent analytical, organizational, and communication skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required.
Manage and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within the finance department.#J-18808-Ljbffr