Our Opening and Your Responsibilities
Accountable to meet Service Level (e.g.; SLA) and Customer Satisfaction (e.g.; CS index)
Monitoring daily performance of executives
Problem solving to minimize aging transaction and customer dispute
Proactively interface with unit key users to facilitate transaction processing
Monitor team performance and its service quality so to deliver proper coaching and training
Develop initiative aligned with company direction and lead change management of team
Act as a mentor for senior executive who works in different process area. Involve RBO leadership faculty to contribute to the entire organization development
Participate in peer coaching with DBS or Unit Key Users to understand each stakeholder
What You Need to Succeed
Having at least 7 years on people management with sizeable team
Fluency in English (write/speak)
Qualification in Bachelor's degree
People/Project management experience
2-3 years SAP order processing experience
Finance or SCM understanding will be merit
Flexibility to work odd hours and on public holidays
Strong attention to detail
High energy and enthusiasm
Excellent customer service skills
Our Offer to You
Stable employment conditions based on the contract of employment
1.5 months fixed contractual bonus
Medical care with the dental package
Life insurance
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.#J-18808-Ljbffr