Team Leader - Order Management

Job ResponsibilitiesAccountable to meet Service Level (e.g.; SLA) and Customer Satisfaction (e.g.; CS index).
Monitoring daily performance of executives.
Problem solving to minimize aging transaction and customer dispute.
Proactively interface with unit key users to facilitate transaction processing.
Monitor team performance and its service quality to deliver proper coaching and training.
Develop initiatives aligned with company direction and lead change management of team.
Act as a mentor for senior executives who work in different process areas.
Involve RBO leadership faculty to contribute to the entire organization development.
Participate in peer coaching with DBS or Unit Key Users to understand each stakeholder.
Additional Information:
Fully working onsite in the office (Mon-Fri).#J-18808-Ljbffr