Management:
1.Lead and manage a group of systems support engineers , with change management team, global support team,
and systems administration team, giving supervision & fostering collaboration and develop professional growth.
2.Understand the company's services, products, long-term strategy, and business objectives.
3.Conduct performance reviews, set individual goals, and provide continuous feedback.
4.Create training programs, materials, and supplies, and arrange training sessions.
5.
Assist HR in the hiring process for any new recruitment/replacement.
6.Attend meetings and prepare reports.
7.Regular sync-ups with Finance team on service contracts and updates.
8.Maintain, monitor, and replace company's assets and devicesto maximize their value and make decisions on purchase requisition.
9.Work closely with Management and Finance regarding devices cycle and updates.Operation:
1.Liaison with customers on a weekly and periodic basis regarding service status and planning.
2.Prepare monthly on-call schedule for Global Support teamand ensure adherence.
3.Arrange staff for any ad hoc on-call schedule support team.
4.Review and approve monthly on-call allowances and submit to HR.
5.Prepare and compile man-days for planning, estimation, and invoicing submission for Change Management projects and tasks.
6.
Allocate tasks and resources effectively to ensure timely project delivery.
7.Facilitate knowledge sharing and maintain team documentation.
8.Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
9.Lead system integration projects, applying Enterprise Integration Patterns and managing workflowssuch as messaging, file transfers, and event-based handling.
10.Oversee and perform operational tasks , including change requests, environment support, and troubleshooting for server platforms and databases.
11.Plan and manage IT infrastructure projects , from requirements gathering to execution and delivery.
12.Collaborate with cross-functional teamsto implement tools like JIRA Service Management for streamlined operations.
How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years of experience do you have as a team manager?
Which of the following programming languages are you experienced in?
Company Overview:
I-Xeon Technologies is a company that provides state-of-the-art solutions and shared services through a team of capable professionals with the mission of delivering innovative software solutions and outsourcing services that give our customers a competitive edge.
Our solutions encompass Enterprise Content Management and Business Process Automation that help to accelerate business performance.
Our creativity and innovations lead to various web applications that help organizations define and develop e-business strategies.
We transform information into value-added solutions for improved performance and results.
Our Professional Services in Software Application Development & Maintenance, as well as Infrastructure Management, have proven to drive businesses to results.
We help define core competencies in a business and work side-by-side with our customers to exploit opportunities.
By leveraging existing IT infrastructure through web-enabling technologies, we provide companies with a quicker and cost-effective time to market.#J-18808-Ljbffr