Company Description:Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:Managers in this role get to:Impact the business:By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Manage administrative responsibilities:Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others:Develop, train, and manage team members.Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep morale high:Ensure motivational programs are in place and encourage frequent recognitions.Impact the bottom line:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Define Sutherland's reputation:Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications:Our most successful candidates will have:
At least 2 years of experience in similar role
Experience and knowledge in technical sales
A Bachelor's degree
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
Strong customer-orientation when managing communications and issues
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
Ability to think outside of traditional role to evaluate business implications
Can speak Mandarin and Cantonese, preferably Native speaker, and English
Additional Information:All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr