Joining Razer will place you on a global mission to revolutionize the way the world games. Razer isa place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is alsoa great place to work,providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities:We are seeking a motivated Customer Service Helpdesk Intern to join our dynamic team. This internship offers hands-on experience in resolving customer inquiries and supporting our client base. The ideal candidate will assist in ensuring customer satisfaction through efficient problem-solving and communication skills. As a Customer Service Helpdesk Intern, you will gain practical experience and develop key skills that are essential for a successful career in customer service and the fintech industry.
Work with CRM systems or ticketing platforms.
Respond promptly to customer inquiries via phone, email, and live chat.
Handle and resolve customer complaints and issues effectively.
Provide accurate information regarding products, services, and transactions.
Escalate complex issues to appropriate teams or supervisors as needed.
Assist in maintaining detailed records of customer interactions and transactions.
Contribute to improving customer service processes and procedures.
Collaborate with team members to achieve organizational goals.
Pre-Requisites:Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.
Strong verbal and written communication skills.
Customer-focused with a positive attitude and eagerness to learn.
Demonstrated ability to work in teams and contribute positively to team dynamics.
Ability to multitask, prioritize, and manage time effectively.
Ability to learn quickly and adapt to new technologies.
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
Ability to work both independently and collaboratively in a dynamic environment.
Willingness to work in I-City.
Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students.
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